Giám Sát Ca / Shift Supervisor - Quận Hoàn Kiếm , Hai Bà Trưng (Hà Nội)

Job Description

* Working Location: Hà Nội - Quận Hoàn Kiếm, Hai Bà Trưng

Job Summary and Mission

This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.

- Anticipates customer and store needs by constantly evaluating environment and customers for cues.

- Assists with new partner training by positively reinforcing successful performance.
- Contributes to positive team environment and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

- Follows Starbucks operational policies and procedures.

- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

- Maintains regular and consistent attendance and punctuality.

- Provides quality beverages for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

- Utilizes operational tools to achieve operational excellence during the shift.

Job Requirement

Summary of Experience  

- Customer service experience in a retail or restaurant environment 

- 1 to 2 years experience with the smae position                                                                                    

Required Knowledge, Skills and Abilities  

- Ability to direct the work of others

- Ability to learn quickly

- Effective oral communication skills

- Knowledge of the retail environment

- Strong interpersonal skills

- Ability to work as part of a team

- Ability to build relationships