Technical Support Engineer (HVAC)

Job Description

1. Inquiry window to answer the inquiries, contact a related affiliate. Support technical inquires on HVAC products from sales or Branch Technical Support (product specification/ installation/ setting)

2. Support the internal special (technical) project or activity

- Support special request Task

- Support MKT group for commercial equipment (Ex: Showroom Planning and Product development activity)

3. Creation of various presentation materials and presenter

- Visit customer with Sales to support their technical solution

- Support technical parts for in house seminars

- Support various training sessions including VRV design procedure (material preparation, trainer)

4. Installation support/ trouble assistance

- Support jobsite troubles (bridge person of sales/ services/ factory and other regional support departments)

5. Report

- Periodically report all customer support activities & analyze if needed for upper-level managers

Job Requirement

- Bachelor degree of thermal engineering
- Fresh graduate or have more than 1 year experience in HVAC contractor/sub-contractor (Supervisor )
- Good at MS office, Auto Cad software
- Trustworthy, have passion and detail – oriented
- Good at communication, presentation
- Ability to work individual or as a team