1. AEON Card activities (40%): - Make sure money, all kind of voucher, promotional goods, promotion gift are used properly and for right purposes. - Brief all subordinates about promotion schemes to ensure clear understanding and proper execution. - Directly resolve/ support subordinates to resolve any arising issues regarding locker, VAT invoices and customer point scheme. - Daily check and ensure all working tools and equipment of the section are adequate and in good conditions. - Instruct subordinate how to use working tools and equipment. - Directly resolve /Support subordinates to resolve customers’ complaints. - Make all kinds of AEON card section’s reports upon request by Division Leader/Customer Service Manager.
2. Manpower management (40%): - Plan and prepare duty roster, shift plan and assign subordinates on duty. - Ensure sufficient Customer Service manpower during business in ad-hoc situations. - Ensure General Staff’s attendance and attire. - Be responsible for General Staff’s performance. - Identify and reduce unnecessary tasks to increase staff productivity. - Regularly train and motivate subordinates in daily works. - Identify potential staff for succession planning purposes. - Build and promote teamwork spirit.
3. Rules and Regulations (10%): - Follow all working procedures, the company’s policies, rules and regulations. - Check, monitor, remind and guide General Staff to follow the rules and regulations.
4. Other duties (10%): - Support other departments as necessary. - Other tasks or responsibilities as assigned by Division Leader – AEON Card, Line Manager and Store Manager.
Yêu Cầu Công Việc
University/College degree
Can work rotating shifts 8 hours/day and 6 days/week
Minimum 1 year related experience is required
Fluent English speaking & writing is a plus
Good communication, problem solving and leadership skill