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PeopleWise Vietnam

Application Support Specialist

PeopleWise Vietnam
Địa điểm

Hồ Chí Minh

  • Lương

    Cạnh tranh

  • Cấp bậc

    Nhân viên

  • Hết hạn nộp


Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Mô tả Công việc

  • Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
  • Capitalize & document new knowledge/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
  • Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
  • Ensure the quality of the provided services through regular survey: collect feedback, analyze points to be improved and suggest relative actions.
  • Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
  • Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work.

Yêu Cầu Công Việc

  • Fluent in French and English is mandatory.
  • Experience of analyzing and documenting user need and requirements.
  • Motivation, responsiveness, interpersonal, analytical.
  • Sense of service and customer orientation.
  • Someone who has a sense for training using digital tools is a plus.

General Skills

  • Rigorous, concerned for the quality
  • Can-do attitude
  • Methodical/ Organized
  • Team and collaborative spirit
  • Good interpersonal skill

Thông tin khác

  • Bằng cấp: Sau đại học
  • Độ tuổi: Không giới hạn tuổi
  • Lương: Cạnh tranh
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