Phúc lợi

Mô tả Công việc

Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Report immediately serious cases/ inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactive update information/ knowledge about customer service.

Have experience in Customer service roles or any relevant roles
Good at English (Speaking, listening, writing, and reading)
Proven experience of advising and supporting internal and external customers is an advantage