Issue and follow up Trial Sample / Sample Orders, ensuring the required quantity, quality, lead time and ETD; provide timely updates to customers.
Coordinate sample delivery to ensure on-time shipment and customer satisfaction, while optimizing shipment costs where possible.
Maintain and update sample status, approval records and KPI reports, including Pending, Approved, Rejected/Drop samples and internal sample mistake records.
Manage sample inventory and sample archives, including stock utilization for future sample orders or bulk-order shortages.
Maintain sample standards and references, including fonts, logos, films, Pantone/color standards and yarn color consistency.
Support Developers and customers, prepare sample catalogues and monthly Charge/FOC reports, and perform other related tasks assigned by Supervisor/Manager.
Yêu Cầu Công Việc
Attention to detail and accuracy
Strong follow-up and coordination skills
Teamwork and cross-functional collaboration
Good communication skills
Analytical and problem-solving skills
Strong sense of responsibility and accountability
Learning agility and willingness to improve
Good computer skills, especially MS Excel
Good English communication skills
Ability to handle multiple tasks and meet deadlines
High awareness of confidentiality and information security