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Indo Trans Logistics

Customer service executive [Vientiane - Laos]

ITL Aviation Logistics
Địa điểm

Quốc tếVientiane

Maps
  • Lương

    Cạnh tranh

  • Cấp bậc

    Nhân viên

  • Hết hạn nộp

    07/12/2024

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Phụ cấp thâm niên
  • Nghỉ phép năm
  • CLB thể thao

Mô tả Công việc

Customer Service & Operation Support Executive
RESPONSIBILITIES:
70% of workload in Customer Services

  • Support to make reservations for customers on flights operated by airlines represented by the company
  • Create bookings on the airline system, input relevant information into the system to track cargo status
  • Understand schedules and regulations of each airline to efficiently meet customer booking requirements.
  • Monitor and control available space on flights to meet customer booking requirements.
  • Optimize the use of available space, ensuring efficiency and convenience for customers.
  • Ensure customers are well taken care of from booking to completion of their cargo flights.
  • Answer questions and provide timely information to customers regarding schedules, necessary documents, airline regulations, and policies, and assist in resolving issues during transportation.
  • Receive and address feedback promptly and effectively to improve service quality and build trust with customers.
  • Manage each Airlines AWB inventory, arrange AWB to customer when required.
  • Other tasks arise according to the actual situation.

30% of workload in Operation support

  • Back up OPS team for making reservation and follow up booking and asking space from airline partner
  • Support OPS team to send booking confirmed with flight schedules to the shipper/agent
  • Monitor and stand by at cargo ramp side in case of special cargo loading un-loading
  • Filing all import and export documents including Cargo and Mail manifest
  • Report to local Sale representative in both commercial and operational areas.

BENEFITS:

  • An attractive salary package.
  • A professional and dynamic work environment.
  • Full social insurance coverage as mandated by law.
  • Opportunities to collaborate directly with prestigious airlines worldwide, expand your professional network, and enhance your expertise.
  • Access to comprehensive training programs that equip you to quickly adapt to your role and advance your career.
  • Numerous opportunities for career advancement into managerial and specialized positions within the company.

WORK LOCATION: 113/1, Unit 10, Louangprabang Road, Wattay Yai Tha Village, Sikhottabong District, Vientiane Lao P.D.R

Yêu Cầu Công Việc

REQUIREMENTS:

  • Both Male or Female candidate are welcome to apply.
  • Bachelor's degree in Aviation/Business Administration/Foreign Trade/International Economic.
  • Have 1 year of booking & CS experience in Aviation/Air Forwarder is preferred.
  • Fresh graduated is welcome to apply.
  • Using English fluently with 4 skills
  • Strong communication and interpersonal skills.
  • Strong feeling of Customer Service.
  • Well computer skill, proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Positive attitude and a willingness to learn.
  • Multi-tasking and can work under pressure

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: 22 - 30
  • Lương: Cạnh tranh
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