Customer Support For ERP Software (Fresher)

- Provide timely and effective support to clients using the ERP software via email/phone

- Cooperate with relevant parties (Dev, SA/BA, AM, …) if needed to troubleshoot and resolve technical and functional issues related to the ERP modules

- Accurately record, track, and update support cases in the internal case management system in a timely manner

- Proactively escalate complex bugs and unresolved issues to a higher level to handle customers' issues promptly

- Other internal support if required

Requirements:
- Fresh graduates or final-year students are welcome to apply (FTU, NEU, DAV, ULIS, HANU, TMU, AOF, BAV,...)

- Strong proficiency in both written and spoken English 

- No experience required; full on-the-job training will be fully provided

- Great opportunity to learn about ERP systems and basic IT knowledge

- Excellent communication and interpersonal skills. 

- Analytical and problem-solving mindset with attention to detail.

- Good customer service mindset

- Fresh graduates or final-year students awaiting graduation are encouraged to apply

- Age: 20-24

Benefits: 

- Gross salary: 10.000.000 - 13.000.000 VND 

- 13th and 14th-month salary bonuses

- To be paid insurance according to the provisions of labor law (social insurance, health insurance, unemployment insurance) 

- Increase salary 2 times/ year 

- Conducive working environment 

- To celebrate birthday, participate in teambuilding activities, annual travel 

- Good learning opportunities 

- Holidays and New Year holidays as prescribed by law. Company holidays, including: 14 days off, 10 days off sick, 01 Christmas day, 0.5 international women's day, 0.5 Vietnamese women's day...

- There are fruits every Thursday and free cake, tea, coffee,...

Working Time: From Monday to Friday (leave Saturday and Sunday)

(Morning: 8:00 a.m. - 12:00 p.m., Afternoon: 1:00 p.m. to 5:00 p.m.)