Customer Support Manager (After Sales Service)

• Lead and manage nationwide Customer Support operations, including service partner network, technical support, call center, spare parts, showroom, and solution centers.
• Develop and standardize customer service policies, procedures, and operational processes.
• Monitor and evaluate the performance of service partners and outsourced vendors to ensure service quality.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Collaborate with Regional Customer Support teams to align local operations with regional strategies and standards.
• Manage showroom and solution center operations, ensuring excellent customer experience.
• Lead, coach, and develop the Customer Support team to achieve business objectives.
• Prepare service reports, monitor KPIs, and perform other duties assigned by Management.

• Bachelor's degree in Business Administration or a related field.
• Minimum 10 years of experience in Customer Service Management, preferably within a trading or distribution company.
• Strong knowledge of after-sales service, customer support operations, spare parts management, and service partner management.
• Experience in process improvement, performance management, and business risk management.
• Excellent leadership, coaching, communication, and stakeholder management skills.
• Strong analytical, problem-solving, and organizational abilities.
• Able to work effectively in a fast-paced and dynamic environment.

BENEFITS

• Competitive salary based on qualifications and experience.
• Performance-based bonuses and attractive allowance packages.
• Full Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese labor laws.
• Continuous learning, training, and career development opportunities.
• Professional, multinational working environment with clear career advancement opportunities.

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SEO KEYWORDS

Customer Service Manager, Customer Support Manager, After Sales Manager, Service Operations Manager, Customer Experience Manager, Customer Success Manager, Technical Support Manager, Service Network Management, Service Partner Management, Dealer Management, Spare Parts Management, Call Center Management, Contact Center, Customer Care, Service Excellence, Customer Satisfaction, Service Operations, Performance Management, Process Improvement, Process Reengineering, Business Process Improvement, Risk Management, Showroom Management, Solution Center, Trading Company, Distribution Business, Leadership, People Management, KPI Management, After Sales Service, Customer Experience (CX).