Customer Technical Service Engineer

Mô tả Công việc

1. Daily jobs:

- Visiting customers as customers visit program.

- Taking additional visits when there are any problems occurred on Quality, Services, ... or when Customer requests for support in case of their Seamer or Filler broken down.

- When on site:

• Following up the corrective action implementation of relevant departments assigned by Customer Complaints meeting minute.
• Co-operating with Manufacturing Department to improve our Quality or Services to meet up the requirement of each Customer.
• To contact and/ or reply to our Customers on CTS area of responsibilities.
• To provide information on Customers Status

2. Month jobs:
- Carrying out Customer filling line audit.

- Evaluating the working condition of the filling line (especially Filler and Seamer). Advising our customers to adjust or maintain the Filler, Seamer fo achieve the best performance.

- Training our Customers on Seamer set up and update technologies relative to Double Seam, handling products (empty cans and filled cans),

- Report Writing

- Training Can Plant Personnel in Customer Needs.

- Training about Can making process for customers.

- Other tasks are assigned by Manager.