Driver Operations Lead

Mô tả Công việc

What you'll do

• Driver management: maintain an over-supplying effort by developing online /offline acquisition channels, by efficiently scheduling and training and effectively retaining drivers on the platform.
• Community management: actively moderate (bring people together), leverage, lead the driver community to shape the best service quality to users and the best worth for drivers.
• Driver operations standards: identify, build and implement standard operating procedures (SOPs) and policies to support the activity and solve or prevent issues from occurring.
• Performance: regularly track the efficiency of the team and the service quality provided to the network, and deploy corrective/improvement actions.

What we seek

• Leadership skills to deal with a large and diverse driver community in Hanoi.
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
• Data-driven to identify leverages and make the best decisions for the business in every situation.