ENGINEERING & QUALITY SUPERVISOR/MANAGER

Mô tả Công việc

• To provide comprehensive Engineering management with a focus on continuous improvement and standardization. To achieve best practices across the Vietnam.
• Support Establishing FM solutions structure, be part of growing the FM operations in Vietnam
• Develop SOPs and Create standardization across the country.
• Ensure the country meets the SLA’s and KPIs established by the Client and RCR Vietnam
• Delivery of services in accordance with client required SOW’s for Facilities Management, Procurement and Critical Environment.

Yêu Cầu Công Việc

The position must be a team player and work with other members of the team to meet all key performance and assigned mission.  

Engineering & Operations

• Provide any technical support to site teams for the Preventive, Predictive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure/interruption.
• Implement procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Country consistency will be of importance.  (QMS)
• Ensure that the team liaises closely with the Country Operations procedures to ensure service standards are maintained
• Recommend continuous quality improvement practices across the country, ensuring initiatives are followed up to maximize the benefits to client accounts and RCR
• Ensure consistency of policies & procedures with constant updating and that all staff have adequate familiarity with the systems as well as the policies
• Implement, comply with and audit all internal management systems, for quality assurance
• Assist with the coordination of Churn and other relocations activities.
• Ensure all Critical Environment (CEM) requirements are met. 
• Assist the Country team in selling FM Solutions for technical services.
• Ensure all Financial Management requirements are completed in a timely and accurate manner.
• Support CMMS (Computerized Maintenance Management System)
• System Implementation and Configuration: Set up, configure, and customize the CMMS software to meet organizational needs.
• User Training and Support: Train end-users and provide ongoing support, including troubleshooting and addressing queries.
• Inspections and Audits: Conduct regular inspections and audits to ensure CMMS compliance and proper usage.

Vendor Management

• Vendor Sourcing and Procurement: Support vendor sourcing, negotiation, tendering, and contract preparation in line with procurement guidelines.
• Benchmarking and Approval: Benchmark services nationwide and support the contract approval process.

Client Relationships:

• Analyze Service Trends: Evaluate response times and service requests.
• Record and Act on Feedback: Ensure client feedback is documented and addressed.
• Manage Client Relationships: Develop and maintain client relationships to meet service expectations.
• Lead and Mentor Team: Lead by example and train the team to achieve high client satisfaction.
• Problem-Solving and Conflict Resolution: Address client concerns promptly and effectively.
• Team Collaboration: Work closely with sales, marketing, customer support, and operations teams to align internal resources with client needs.
• Develop initiatives and strategies that lead to cost savings and service improvement.

Reporting:

• Ensure that the team delivers meaningful inputs across the country in the development of monthly management reports.
• Prepare and review monthly reports including the preparation of analysis.

Other related tasks requested by line manager.