02/12/2024
Nhân viên chính thức
Cạnh tranh
2 - 8 Năm
Trưởng nhóm / Giám sát
31/12/2024
- Answer and address changes to customer demand
Follow standard operating procedures on late cancellations, addition to tenders, etc.
- Answer and respond to tracking requests from customers
Use HappyFox ticketing system to enter, maintain and track issues
- Use Mercury Gate (Transportation Management System) for tracking history and tendering information
- Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports – to report what loads were cancelled by customers and what tenders replaced those cancellations
- Provide professional summaries of customer related information for US ALS team
- Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers
- Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives
- Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver-facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.
- Addressing truck breakdowns, arranging hotels when appropriate, etc.
- Demonstrate the company’s core and growth values in performance of all job functions
- Excellent written communication skills (in English); good spoken English a plus
- Strong systems skills, including proficiency in our Ticketing System, TMS, Excel.
- Ability to put together tasteful reports and presentations
- Ability to create basic Excel models and conduct analysis
- Analytical abilities
- Maintain confidentiality
- Excellent time management skills
- Work independently as well as in a team environment
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