IT Operations Lead

Mô tả Công việc

1. IT Infrastructure Management

• Oversee the maintenance and optimization of IT infrastructure, including servers, networks, storage systems, and cloud services.
• Ensure the scalability, reliability, and performance of IT systems to meet organizational needs.
• Manage IT asset inventory and lifecycle, including hardware and software.

2. Team Leadership and Management

• Lead and mentor the IT operations team, fostering a collaborative and high-performing environment.
• Assign tasks, set goals, and monitor the performance of team members.
• Provide technical guidance and professional development opportunities.

3. Incident and Problem Management

• Monitor IT systems for performance issues or failures and coordinate rapid incident resolution.
• Implement root cause analysis for recurring issues and develop long-term fixes.
• Maintain detailed logs and reports of incidents and resolutions.

4. System Monitoring and Maintenance

• Ensure proactive monitoring and regular maintenance of IT systems to prevent downtime.
• Oversee backup and disaster recovery solutions to protect business continuity.
• Conduct regular updates and patches to maintain system security and compliance.

5. IT Service Management

• Implement and manage ITIL or similar service frameworks for efficient IT service delivery.
• Ensure that service level agreements (SLAs) are met or exceeded.
• Collaborate with other departments to understand and address IT service requirements.

6. Security and Compliance

• Enforce cybersecurity measures to protect organizational data and systems.
• Ensure compliance with industry regulations, internal policies, and external audits.
• Develop and maintain IT policies, procedures, and documentation.

7. Vendor and Budget Management

• Manage relationships with external vendors and service providers.
• Negotiate contracts and oversee service quality.
• Monitor and manage the IT operations budget, optimizing costs without compromising service quality.

8. Strategic Planning and Improvement

• Identify areas for operational improvement and implement solutions.
• Participate in strategic planning to align IT operations with organizational goals.
• Stay updated on emerging technologies to improve IT infrastructure and processes.

Yêu Cầu Công Việc

• Strong technical knowledge of IT infrastructure, cloud services, and enterprise applications.
• Leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Familiarity with ITIL or other IT service management frameworks.
• Effective communication and collaboration skills to liaise with technical and non-technical stakeholders.
• Experience with budgeting and vendor management.