IT support

·       Provide daily HelpDesk support for end users (PC, laptop, printer, software, email, network)

·       Support Microsoft Windows, Microsoft Office and business applications

·       Manage user accounts and permissions in Active Directory

·       Troubleshoot LAN/WAN, Internet and Wi-Fi connectivity issues

·       Support network infrastructure, including network cabling, switches and wireless access points

·       Support production-related IT equipment (barcode scanner, label printer and production terminals)

·       Maintain IT inventory and asset records

·       Coordinate with vendors for hardware repair and maintenance

·       Ensure IT equipment and network cabling are properly organized according to company standard

·       Follow IT policies, security standards and documentation procedures

·       Diploma or Bachelor's Degree in Information Technology or related field

·       Minimum 1 years of IT Support experience

·       Good knowledge of Windows OS, Active Directory, DNS, DHCP and networking

·       Familiar with PC, printer and network troubleshooting

·       Experience in manufacturing environment is an advantage

·       Ability to communicate in English and read technical documentation

·       Ability to work independently and manage multiple tasks effectively

·       Responsible, proactive, service-minded and able to work under pressure