Merchandiser

1. Product development & quotation

• Receive product development and quotation requests from customers as assigned by the Department Manager.
• Review drawings, Pdocs, specifications, and related documents; prepare product development plans (Gantt charts).
• Prepare product and material information; coordinate consumption calculations, sample sewing, and TSS preparation.
• Monitor and update product development records from initial request through customer approval.
• Coordinate with the Supplier Management Department to prepare materials for sampling and quotation; manage and maintain material and product samples.
• Calculate and review product costs based on consumption rates and material prices.
• Organize sample evaluation and assessment prior to submission to customers; update and maintain evaluation records.
• Coordinate order execution, monitor progress, and resolve arising issues to ensure commitments to customers are met.

2. Order follow-up & customer service

• Monitor product development, production, and delivery progress; promptly update management and customers on order status.
• Act as the main point of contact for order-related communication and information, coordinating the resolution of arising issues.
• Monitor production schedules and delivery timelines; coordinate with the Accounting Department to follow up on customer payments.
• Receive and consolidate customer requests, concerns, and feedback; report to management for coordinated resolution.
• Conduct annual customer satisfaction surveys.

3. New customer acquisition & business development

• Coordinate with the Department Manager / Sales Director to identify and approach new and potential customers in accordance with business plans.
• Prepare and submit quotations to prospective customers.
• Collect, consolidate, and maintain information on new and potential customers in accordance with company regulations.

4. Customer information management & reporting

• Update, manage, and maintain records of assigned customers in accordance with company forms and procedures.
• Prepare reports on customer accounts, product development activities, and order progress as required.
• Provide customer information to relevant individuals and departments in accordance with company regulations.
• Prepare work plans and periodic reports for the Sales Director.
• Perform other duties as assigned by the direct supervisor.

1. College diploma or Bachelor's degree in Business Administration, Economics, International Trade, or a related field; at least 1 year of experience in a similar position (preferably in the garment industry, particularly soft toy manufacturing).
2. Knowledge of customer service and sales.
3. Good command of English, with confidence in both verbal communication and written correspondence.
4. Proficient in office software and equipment; ability to build, maintain, and develop business relationships.
5. Strong communication and negotiation skills; able to work independently and collaboratively under pressure. Detail-oriented, tactful, and honest.