Process Excellence & Transformation Intern

•     Provide general administrative and coordination support including interviews, workshops, and working sessions with process owners and cross-functional stakeholders; help capture notes and action items.

•     Help prepare PowerPoint and Excel deliverables including training materials, report findings, analysis from working sessions and workshops.

•     Perform basic data analysis (Excel) to support diagnostic findings and identify improvement opportunities.

•     Support the build-out and maintenance of the enterprise process taxonomy, including data entry, structuring, and QA checks.

•     Assist in collecting, organizing, and validating maturity assessment inputs across functions (e.g., process documentation, governance, KPI).

•     Conduct research on process excellence frameworks (APQC PCF, Lean Six Sigma, BPM best practices) and summarize relevant benchmarks.

•     Assist with SOP and process documentation drafting, formatting, and version control.

Education

•     Currently pursuing or recently completed a Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field.

•     Coursework or self-study in Lean Six Sigma, process management, or BPM is a plus (certification not required).

Skills & Attributes

•     Strong proficiency in Microsoft Excel and PowerPoint; comfort working with structured data and templates.

•     Detail-oriented with strong organizational skills; comfortable managing structured documentation.

•     Clear written and verbal communication in English and Vietnamese.

•     Analytical mindset with curiosity about how businesses operate and improve.

•     Able to work independently on defined tasks while collaborating with cross-functional stakeholders.

•     Prior internship, coursework project, or extracurricular experience involving process improvement, operations, or data analysis is an advantage but not required.