Sales Support - ISO

Mô tả Công việc

Supports sales staff with quote preparation, customer requests and inquiries, planning and scheduling of customer appointments. Supports sales staff (Field / Inside Sales) by performing administrative tasks in the sense of a back office:

· Supports with the preparation of quotations e.g. by gathering the necessary information and calculations for quotation creation.

· Supports the preparation of a 'Request for Quote' towards Commercial Sales Support.

· Gives first level support for sales-related inbound customer inquiries. Records, tracks and - if applicable - forwards (technical) customer inquiries to Field / Inside Sales or Commercial Sales Support.

· Follows up with customers (if delegated by Field / Inside Sales).

· Clarifies or forwards open issues from internal / external customers.

· Coordinates internal inquiries and acts as interface between Field / Inside Sales and other departments (operative or Service Functions, e.g. COP).

· Supports Field / Inside Sales staff with administrative tasks (e.g. SAP / office management like travel expense accounting, material orders).

· Schedules meetings with customers for field sales staff incl. travel bookings.

· Analyses data, conducts research, creations reports for the Field / Inside Sales staff; creates customer profiles.

· Creates / coordinates internal and external correspondences as requested by Field / Inside Sales staff.

· Administrative support and assistance with the preparation, follow-up and controlling of sales campaigns.

· Administrative support and assistance with the organization and conduction of trade fairs / customer events in close collaboration with the marketing department.

Yêu Cầu Công Việc

·       At least 1-2 years of experience in related area.

·       Ideally first experience in Testing Inspection, Certification (TIC) or related field.

·       Excellent negotiation and customer service skills

·       Excellent time management and prioritization skills.

·       Hands-on mentally; pronounced ability for self-organize skills.

·       Good communication, strong rhetorical skills over the phone.

·       Good problem solving, statistic and analytical skills.

·       Good command of both spoken and written English, MS office.

·       Ability to meet deadlines without supervision.

·       Experience at working both independently and in a team-oriented, collaborative environment is essential and dealing with high position people.