Senior Associate, People & Culture Operations & Services

JOB SUMMARY

We are looking for a people-oriented and highly-motivated individual who thrives in a dynamic environment, enjoys collaborating with diverse stakeholders, and is eager to expand their expertise. This role offers significant exposure across the employee lifecycle, with ample opportunities to learn, grow, exercise creativity, and make a meaningful impact on our people and culture.

As a key member of the People & Culture (P&C) team, the Senior Associate, People & Culture Operations & Services provides broad-based support across a range of people disciplines, contributing to initiatives that enhance both employee experience and organizational effectiveness. Working closely with P&C Business Partners (PCBP), this role offers the opportunity not only to ensure the smooth execution of day-to-day people operations, but also to identify improvements and bring innovative ideas to life.

JOB RESPONSIBILITIES

Talent Acquisition

• Supporting the PCBP, manage end-to-end recruitment for entry to mid-level hiring. Implement sustainable recruiting plans to search, identify, attract and recruit the best talents.
• Maintain applicant tracking system (ATS), recruiting reports, key talent acquisition metrics and other recruitment administration functions as required
• Partner and align with the business stakeholders/hiring managers to support hiring needs including use of data driven insights during discussions with these stakeholders
• Proactively seek market intelligence to gain competitive advantage in attraction, assessment, and sourcing methodologies.
• Support Early Careers Programme and employer branding initiatives such as recruiting events, branding and marketing efforts, or administration of assessment days/centers.

People Operations & HRIS

• Execute and manage end-to-end people processes across the employee lifecycle (onboarding, offboarding, transfers, promotions, etc.).
• Maintain accurate and up-to-date employee records in HR systems and files, ensuring compliance with data protection and confidentiality standards.
• Assist in organizing training sessions, performance management cycles, culture-building and employee recognition programs.
• Prepare P&C documentation including contracts, letters, and memos in a timely and accurate manner.
• Support in all work passes related matters/documentations.
• Respond to employee queries related to P&C policies, benefits, procedures, and HRIS tools.

Employee Engagement & Internal Communication

• Assist in coordinating engagement and well-being programs, town halls, and internal events.
• Support implementation of employee feedback mechanisms (e.g. culture & pulse surveys) and contribute to related improvement initiatives.
• Manage external vendors and internal task forces to achieve exceptional execution.
• Manage channels, draft announcements, and gather employee feedback to foster a positive workplace culture.

Employee Lifecycle Process Improvement

• Support global and local P&C projects and initiatives to reengineer and enhance processes Identify areas for improvement in P&C operational processes and participate in enhancement projects.
• Partner with Group HRIS team to provide insights and data relating to business process, audits, reporting and any new requirements.
• Contribute to P&C data reporting and analytics, generating insights for decision-making.

JOB REQUIREMENTS

• Bachelor's degree in a relevant social sciences field is preferred.
• Minimum 3-5 years of experience across at least two of the following HR disciplines: Talent Acquisition, HR Operations, HRIS (including SuccessFactors), and Employee Engagement, preferably in a multinational organization.
• Professional command of English, with both written & oral communication skills.
• Excellent organisational, communication and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficient in HRIS systems, Microsoft Office Suite, and data management tools.

Diversity brings us closer to the communities we serve

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.