Senior Consultant - HR Outsourcing Services

Purpose of the position:

The HR Outsourcing Senior Consultant will be responsible for managing activities related to clients and contractors contain Labor management, Payroll Processing, Consultancy. This role will work closely with clients and contractors under closed supervision to provide services with high quality and in a timely manner.

Job Accountabilities:

A. Achieve Financial & Business Growth Targets:

• Be responsible for achieving individual financial targets and contributing to team revenue goals.
• Identify opportunities to upsell and cross-sell HR Outsourcing services within existing accounts.
• Support business development activities, including proposal preparation, service presentations, and client meetings.
• Monitor account profitability and service performance.
• Follow up client payments and coordinate with internal stakeholders to ensure timely collections.

B. HR Outsourcing Services Process:

1.   Outsourcing Services Delivery:

• Lead end-to-end HR Outsourcing service delivery, including onboarding/offboarding, labor administration, payroll, insurance, PIT finalization, and employee-related matters.
• Review service outputs to ensure accuracy, quality, compliance, and SLA commitment.
• Manage annual health check programs and monthly invoicing.
• Conduct client meetings and provide solutions for operational and labor-related issues.

2.   Internal Coordination:

• Collaborate with Recruitment, Payroll, C&B, Finance, Legal, and related teams to ensure seamless service delivery.
• Drive process improvements and support issue resolution across functions.
• Provide guidance and coaching to junior team members when required.

3.   Reporting:

• Prepare and review operational reports, service performance reports, and client updates.
• Monitor service delivery metrics and highlight issues, risks, or improvement opportunities.
• Ensure accurate and timely submission of reports as required.

4.   Regulatory Compliance:

• Ensure all outsourcing activities comply with labor laws, tax regulations, social insurance requirements, company policies, and client requirements.
• Monitor regulatory updates and provide guidance on relevant compliance matters.
• Support audits and maintain proper documentation to minimize operational and compliance risks.

C. Client Relationship Management & Consultancy​​​​​​​: 

• Act as the main point of contact for assigned clients and maintain strong client relationships.

• Provide consultation on labor law, employment practices, payroll, insurance, PIT, and HR outsourcing solutions.

• Manage client inquiries, escalations, and complex cases in a timely and professional manner.

• Proactively identify service improvement, retention, and business growth opportunities.

• Work closely with internal stakeholders to ensure excellent client experience and service quality.

• Graduated from University/College (preferably Human resources, Business Administration, Economics, Law)
• Experienced in C&B - related work
• Certifications related to HRM (Nice to have)
• Proficient English communication
• Growth mindset and one-team mindset
• Knowledge of Labor Code & Insurance Law; Personal Income Tax (PIT); Producing the Outsourcing services