Senior Education Consultant - English For Kids - District 9

1. Sales & Business Development

• Demonstrate a strong understanding of Kids&Us products, services, and teaching methodology.

• Deliver professional course consultations and presentations in accordance with Kids&Us standards and training.

• Develop and execute customer acquisition plans to maximize sales effectiveness across different channels.

• Coordinate placement tests with the SAC team and provide suitable course recommendations to prospective families.

• Drive sales conversion and develop effective closing techniques to achieve individual and school sales targets.

• Prepare monthly sales plans, set personal objectives, and consistently monitor performance against targets.

• Proactively follow up with prospects, maintain customer pipelines, and arrange subsequent appointments.

• Maintain accurate and up-to-date prospect and student information in the school's management systems.

• Support student onboarding by introducing school applications, including My Locker and My Kids.

• Build strong relationships with parents through regular communication and participation in student drop-off and pick-up activities.

• Establish effective daily sales routines to maximize productivity and business results.

2. Customer Service & Relationship Management

• Build and maintain strong relationships with students and parents throughout their learning journey.

• Ensure high levels of parent and student satisfaction regarding classes, learning progress, and the overall school environment.

• Proactively collect, monitor, and respond to customer feedback, complaints, and concerns.

• Maintain regular communication with parents at key touchpoints and provide timely support when needed.

• Escalate important customer feedback, complaints, prospect updates, and relevant information to the School Manager.

• Prepare student welcome materials, including books, backpacks, and labels, for new students or the beginning of each learning story.

• Support the school in handling unexpected situations during classes and activities.

• Assist with childcare during parent consultations when required and available.

3. Event Coordination & Support

• Prepare school facilities and materials for internal and external events as assigned by the School Manager.

• Coordinate school decorations and event setups in collaboration with the SAC, Academic Team, and School Manager.

• Manage guest registration and welcome families at sales and marketing events.

• Support external events, partnerships, and promotional activities by providing course consultations to prospective families.

• Ensure all consultation and promotional materials are well-prepared for external activities.

• Organize, store, and maintain event decorations and materials for future use.

• Support the Academic Team with weekly extracurricular activities when required and available.

4. General Administration & School Operations

• Receive, distribute, and manage school materials, including gifts, books, stock, and health supplies.

• Handle general purchasing and inventory management for school supplies, refreshments, stationery, drinking water, and other operational needs.

• Monitor and maintain school assets and equipment, including printers, projectors, lighting, and signage, coordinating maintenance with the School Manager.

• Ensure the school environment is clean, organized, hygienic, and safe for students.

• Handle daily cash deposits at the bank in accordance with company procedures and take responsibility for the collected amounts.

• Follow the company's financial procedures when making purchases and processing related documentation.

5. Cross-functional Collaboration

• Maintain effective collaboration between the Sales and Academic teams to ensure smooth school operations.

• Actively participate in school meetings and support cross-functional activities as required.

• Work closely with relevant team members to deliver a positive experience for students and parents.

Note: The responsibilities listed above represent the key functions of the position. Additional duties may be assigned based on business needs, and the job description may be adjusted at management's discretion.

Required Competencies

-       Be able to communicate and persuade customers directly and via phone.

-       Understanding of sales process, preferably with customer service experience

-       Critical thinker and problem-solving skills

-       Be able to work independently as well as in a team.

-       Good time-management skills

-       Great interpersonal and communication skills

-       Be available for shift work and work under pressure. 

Qualification and Experience Required

-       Minimum Academic Requirement: university/college degree

-       Minimum of 1 year of sale experience or customer service experience (Full-time)