Senior Training Executive

Mô tả Công việc

I. JOB PURPOSE

To ensure Coffee25 store staff are thoroughly trained in product knowledge, beverage preparation, service standards, and brand values. The Trainer plays a key role in maintaining consistency, enhancing customer experience, and supporting overall business performance.

II. MAIN RESPONSIBILITIES

1. Training & Coaching

• Design and update training materials for coffee products, brewing techniques, and customer service skills.
• Conduct onboarding programs and regular training sessions for new and existing staff.
• Provide on-the-job training (OJT) and evaluate barista skill levels at stores.
• Support the development of store managers and assistant managers through advanced training.

2. Quality Control & Assessment

• Perform regular in-store assessments of barista performance using standardized checklists.
• Ensure strict adherence to SOPs, recipes, and preparation standards.
• Identify errors or skill gaps and suggest improvements to training or processes.

3. Content & Program Development

• Work closely with the R&D and Marketing teams to develop training content for new product launches.
• Support the creation of instructional materials: videos, manuals, visual aids, counter guides.
• Stay updated on coffee trends and incorporate relevant techniques into the training program.

4. Operational Support

• Assist in training and setup for new store openings.
• Troubleshoot issues related to beverage quality or preparation at stores.
• Contribute to employee assessments and support internal promotion readiness.

Yêu Cầu Công Việc

• Requirements Education College degree or higher, preferably in F&B or Hospitality fields
• Minimum 2 years of coffee experience and at least 1 year in a training or coaching role within F&B
• Skills Proficient in various coffee brewing methods (espresso, cold brew, etc.), knowledgeable in ingredients, machines, and bar operations
• Strong communication, clear instruction delivery, group training ability, customer service mindset • Prefer candidates with experience in chain stores (coffee or bubble tea), willing to travel for short-term store openings