SERVICE MANAGER - TRUNG TÂM MẢNG CODING

Mô tả Công việc

School Operations Management

• Oversee student onboarding, class scheduling, tech clubs, and workshops.
• Manage inventory of materials and ensure cleanliness of schools.

Academic Success Management

• Handle teacher selection and ensure academic procedures comply with standards.
• Implement corrective measures and request teacher training as needed.

Customer Experience Management and Commercial Support

• Ensure effective parent-teacher communication and high satisfaction levels.
• Support customer retention and student referrals; lead CX initiatives.

People Engagement and Development

• Evaluate service team performance and ensure training compliance.
• Drive staff engagement and maintain high morale.

Yêu Cầu Công Việc

Must Have:

• Strong customer experience mindset
• Result-oriented
• Effective communication and ability to influence stakeholders
• Good organizational skills
• Solution-driven with effective issue mitigation
• Leadership and people development skills
• Professional appearance
• Ability to work under pressure and flexible hours (including evenings and weekends)
• Computer literacy
• Education: Bachelor’s degree
• Languages: Vietnamese and English proficiency at WSE Level 13
• Experience:
  • Minimum 5 years in the education industry
  • Minimum 2 years in a management role

Preferred:

• Technical education background
• Experience in a coding school