We are seeking a highly motivated and customer-focused Software Support Specialist who is fluent in English to join our rapidly growing team. In this role, you will be responsible for providing customer support for our software products, ensuring that all inquiries and issues are resolved in a timely. You will be the primary point of contact for our Australian customers and will work closely with our development team to ensure that issues are resolved quickly and efficiently.
Duties:
Provide technical support and excellent customer service to our Australian customers via phone and email in a timely
Troubleshoot software issues and work with customers to resolve
Document and track customer issues and resolutions
Provide training to customers on how to use our software products
Work with the development team to identify and resolve recurring issues
Collaborate with other departments to ensure that customer needs are met
Participate in customer service initiatives to improve customer satisfaction
Yêu Cầu Công Việc
Fluent in English (both written and verbal)
Proven experience in a customer support role or related
Experience working with software products, preferably in a technical support role
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Good understanding of the Australian market and culture is a plus
If you are a customer-focused problem solver with a passion for technology, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the opportunity to work with a dynamic group of professionals who are committed to providing exceptional customer support. We offer competitive compensation and benefits packages, as well as opportunities for professional development and growth.
Thông tin khác
Bằng cấp:
Cao đẳng
Giới tính:
Nữ
Phụ cấp khác:
- Responsible reward
- Employee of the month reward, Employee of the year reward
- Project Bonus
- Seniority allowance
Thời gian thử việc: 2 months
Cơ hội huấn luyện:
- At HCMC office
- At Australia office
Độ tuổi:
18 - 38
Thời gian làm việc: 8:00 am - 5:00 pm
Phúc lợi:
- Company trip yearly
- 13th Bonus
Ngày nghỉ:
- 12 days/year
- Vietnamese holiday and Christmas day 25/12
