Trưởng Bộ phận Bán hàng Đa kênh (Omni Channel Line Manager)

Mô tả Công việc

• Online sale management
  - To develop and mornitor key performance indicators ( Orders, Sales, Stock, price, …..)
  - Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.
  - Oversee the resolution of any arising issues orders, system, app
  - To work with related department for product content, promotion program & Media supprt for sale online promoting.
  - Synthesize, analyze and report business results by program, week, month, quarter.
  - To Understand online market, sale strend and customer behavior to provide suitable products for increasing sales.
  - Make the sale plan base on MD's plan, Operation Plan to achieve the target
  - Analyze customer complaints to come up with solutions to bring customers satisfaction
  - Propose plans to improve department, survey competitor & consumer shopping behavior
• Cash Management
  - Ensure money and documents are collected in full, exactly, on time and according to the process
  - Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses
• Manpower management
  - Plan Monthly Division’s duty roster and manpower schedule
  - Make solution for sufficient manpower during business in ad-hoc situations
  - Identify and reduce unnecessary tasks to increase staff productivity
  - Take part in recruitment & selection activities for Division’s staffing
  - Motivate, training and develop staff in order to encourage their professional development
  - Identify potential staff for succession planning purposes
  - Build and promote team work spirit
• Expense control
  - Provide solutions to optimize resources and increase productivities
  - Provide tools to optimize delivery costs
  - Focast and make the guidance for tool and equipment for reasonable using
• Other duties
  - Opening & closing Store
  - Monitor all activities in store to ensure that store work as normal
  - Other tasks or responsibilities as assigned by Store Manager