Tuyển dụng Trưởng Nhóm Chăm Sóc Khách Hàng / Kiểm Duyệt Nội Dung - Sàn Thương Mại Điện Tử tại CÔNG TY TNHH TRANSCOSMOS VIỆT NAM 2025

Tìm việc dễ dàng...

Địa điểm

Hồ Chí Minh

Phúc lợi

Use performance data to coach and improve the agents
Manage by walking around and answer agents’ queries, application of any related contact transactions
Listen and review types of interactions performed by the agents for improvement purposes
Validate any information requires to be sent to customer for accuracy and comprehensiveness purposes
Handle escalated transactions from clients/customers/team members
Quickly grasp changes in the system and processes, and accurately and promptly communicate information to agents
Can conduct report of manage team base on KPI orientation: Result, Rootcause and action plan
Review the performance appraisal and organize the discussion of Individual Development Plan
Collaborate with teams and other departments to achieve the common goals of the project
Manage any skills transition/changes of team members if required
Service time: willing to work under shifting mode (6am – 2pm, 2pm – 10pm)

Graduated from College or above.
Fluent in English both written and spoken (TOEIC 650) or same level
Minimum 1 years of experience in Teamleader role (specialized in BPO industry) team size at least 8-12 HC
Good skill in reading, understanding and handling the issue of customer
Plus if has knowledge about trust and safety, experience about logistic or Ecommerce operation
Experience in Content Moderation and Contact Center is a plus.
Willing to work on Saturday/Sunday and national holidays
Willing to work overtime if needed

Hồ Chí Minh

Tòa nhà Scetpa - 19A Cộng Hòa, P.12, Q.Tân Bình. TP HCM

Các công việc tương tự

Cấp bậc	Trưởng nhóm / Giám sát
Lương	$ 12,000,000 - 17,000,000 VND
Hết hạn nộp	16/02/2025
Ngành nghề	Bán lẻ / Bán sỉ , Tư vấn , Dịch vụ khách hàng
Kinh nghiệm	1 - 2 Năm