Customer Support (US Time)

Job Description

• Handle high volume call and test message
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Job Requirement

• College degree or above
• Fluency in english
• Minimum 1 year experience in customer service
• Working hours: From 8:00 p.m. to 5:00 a.m
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts

Benefits:

• Salary: From 15.000.000 VND – 18.000.000 VND
• Equipments provided
• Team building activities
• Allowance: Public Holiday, Birthday
• Social health insurance
• Paid Annual leave