Document Assistant manager

Job Description

· Manage the TP documentation team specializing in US shipments, including managing tasks such as declaring AMS/ISF/ACI and E-MNF, Pre-, Billing,… ensuring correct and fully documents, limited loss maximum.

· Manage the team 3+ including training, coaching, and encourage team member for work efficiently.

· Overseeing and evaluating operation staff activities, and providing them with regular performance-related feedback.

· Ensure all staffs and positions in the team have job descriptions, clear expectations and are working with structured development plans

· Map and understand department process flow, set up working procedure for team, clear process between different departments and collaboration for better results.

· Leading and monitoring the daily activities of documentation team.

· Develop tools to manage quality operation level consistency, to meet company's growing demands in business line.

· Support other Departments and establish good working relationships with other internal departments, customer & carriers.

· Be responsible for all processing of the team

· Update all import/export laws, rules, regulations, tax provisions, etc.

· Be responsible for dealing with arising problems.

Job Requirement

• Bachelor degree in Business Administration; Foreign Trade; Logistics
• At least 5 year experienced working for LOGISTICS FORWARDER TP TRADE and 3 years at the same level
• Having experience in US, CANADA documentation, both nominated & freehand shipments is an advantage.
• Being careful, responsible, dynamic, enthusiasm & hard working.
• Persuasive speaking, willingness to improve are the top customer service attributes a representative needs.
• Good at communication Skills (Negotiation & Convincible Skills)
• Good command of English (both verbal & written)
• Team Work (Collaboration; Conflict Resolution; Challenge and Support)

*** Working time: (5 days/week): Monday to Friday: From 08h00 to 17h30

*** Benefits: 

• 13th month salary, discretionary bonus
• Annual travelling
• Annual intensive health check
• Attendance allowance
• Phone card allowance.