E-Store & E-Rtc Operation Specialist

Job Description

Main purpose of the position:

• Responsible for optimizing e-commerce operations through efficient order fulfillment, streamlined inventory management, and E-store management to enhance online visibility, ensure seamless operation and customer engagement.

Job responsibilities:

• E-fulfillment and Last Mile Management: Coordinate e-distributors, e-fulfillment partners, logistics team and manage operation performance to ensure timely order fulfillment, delivery processes and operational efficiency.

• E-Store Management: Set up, deploy e-store and manage e-store operation scorecard to enhance brand visibility and improve customer engagement by listing, updating product information and maintaining identity visuals and branding consistency across e-stores.

• Process and Inventory Management: Streamline inventory management, e-fullfillment procuredures and monitor product, GWP inventory to drive efficient inventory management and process efficiency.

• Performance Analysis and Reporting: Analyze operation performance metrics, generate reports, and provide actionable insights for optimization to enable continuous improvement and maximize effectiveness.

• Payment Process: Coordinate & reconcile documents for payment process with enablers and other Ecom related stakeholders.

• Stay updated of industry trends, market changes, and best practices to continuously optimize strategies and maintain a competitive edge.

• Other tasks assigned by line manager.

Job Requirement

• Bachelor's degree in Business Administration, Marketing, Logistics or a related field

• 1-3 years of experience in similar role with proven experience in E-commerce operations, fulfillment, and e-store management

• Excellent communication and collaboration skills to work effectively with internal and external stakeholders.

• Good analytical and problem solving skill• Proactive and detail-oriented with a keen eye for accuracy.

• Ability to adapt to fast-paced, ambiguous environments and adeptness in efficiently prioritizing tasks to meet objectives.