To provide comprehensive Engineering management with a focus on continuous improvement and standardization. To achieve best practices across the Vietnam.
Support Establishing FM solutions structure, be part of growing the FM operations in Vietnam
Develop SOPs and Create standardization across the country.
Ensure the country meets the SLA’s and KPIs established by the Client and RCR Vietnam
Delivery of services in accordance with client required SOW’s for Facilities Management, Procurement and Critical Environment.
Job Requirement
I. Engineering & Operations:
Provide any technical support to site teams for the Preventive, Predictive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure/interruption.
Implement procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Country consistency will be of importance. (QMS)
Ensure that the team liaises closely with the Country Operations procedures to ensure service standards are maintained
Recommend continuous quality improvement practices across the country, ensuring initiatives are followed up to maximize the benefits to client accounts and RCR
Ensure consistency of policies & procedures with constant updating and that all staff have adequate familiarity with the systems as well as the policies
Implement, comply with and audit all internal management systems, for quality assurance
Assist with the coordination of Churn and other relocations activities
Ensure all Critical Environment (CEM) requirements are met.
Assist the Country team in selling FM Solutions for technical services.
Ensure all Financial Management requirements are completed in a timely and accurate manner.
II. CMMS & Other Software:
System Implementation and Configuration: Set up, configure, and customize the CMMS software to meet organizational needs.
User Training and Support: Train end-users and provide ongoing support, including troubleshooting and addressing queries.
Inspections and Audits: Conduct regular inspections and audits to ensure CMMS compliance and proper usage.
III. Procurement and Vendor Management:
Vendor Sourcing and Procurement: Support vendor sourcing, negotiation, tendering, and contract preparation in line with procurement guidelines.
Benchmarking and Approval: Benchmark services nationwide and support the contract approval process.
IV. Customer Service / Client Relationships:
Analyze Service Trends: Evaluate response times and service requests.
Record and Act on Feedback: Ensure client feedback is documented and addressed.
Manage Client Relationships: Develop and maintain client relationships to meet service expectations.
Lead and Mentor Team: Lead by example and train the team to achieve high client satisfaction.
Problem-Solving and Conflict Resolution: Address client concerns promptly and effectively.
Team Collaboration: Work closely with sales, marketing, customer support, and operations teams to align internal resources with client needs.
Develop initiatives and strategies that lead to cost savings and service improvement
V. Reporting:
Ensure that the team delivers meaningful inputs across the country in the development of monthly management reports.
Prepare and review monthly reports including the preparation of analysis.
