Maintains guest satisfaction by ensuring all facilities and services provided meet The Grand Ho Tram’s standard.
Maintains business relationships with clients and provides excellence in customer service.
Composes and types of routine correspondence.
Maintain confidentiality of sensitive materials.
Greets scheduled visitors and directs them to appropriate area or person.
Prepare proposal and contract letters.
Must be able to meet the attendance guidelines of the position and adhere to departmental and company policies.
Work harmoniously and professionally with co-workers and supervisors.
Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
May be required to perform other duties required by management.
Job Requirement
Two - Four years of working experience required.
College/ University degree is required.
Proven experience with computers, sales system and business software.
Must present a well-groomed appearance.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is required
Strong communication skills, both oral and written. Must be able to prepare effective written reports.
Demonstrated record of superior guest service.
Previous experience in planning of meetings, conventions, and events required.
Knowledge of sales, service, use of facilities and function space required.
Demonstrated strong organizational and time management skills.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Excellent decision-making, problem-solving and follow up skills.
Ability to respond to and handle difficult or stressful situations with tact and diplomacy.
Strong understanding and appreciation of the concept of luxury and hospitality.
