Tuyển dụng Customer Service Manager tại CÔNG TY TNHH TRANSCOSMOS VIỆT NAM 2024

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Địa điểm

Hồ Chí Minh

Phúc lợi

Manage the day-to-day operations and ensure delivery of all client KPIs and targets.
Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
Responsible for monitoring agents in terms of quality and quantity to meet operational requirements from Clients.
Making sure all team members are actively involved and work closely to achieve team and individual KPIs.
Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
Provide Activity Report as Team performance report daily, weekly, and monthly basis.
Attending Weekly Meetings with Clients to share insights and highlights of operations.
Attending to ad-hoc tasks as assigned by the Senior Operation Manager/General Manager or Client.

Proven experience as an Operation Manager or similar role.
Having experience in Content Moderation is a plus.
Fluent English both spoken and written.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.
Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
Willingness to work a flexible schedule.

Hồ Chí Minh

4th Floor, Pico Building, 20 Cong Hoa Street, Ward 12, Tan Binh District, HCMC

Bằng cấp: Cao đẳng
Phụ cấp khác: - Employee engagement activities, Holiday bonuses, and gifts.
Thời gian thử việc: - 2 months
Độ tuổi: Dưới 38
Thời gian làm việc: - Monday – Friday, and Saturday every 2 weeks.
Đồng nghiệp:
- Multinational work environment with global clients and expert teams.
- Opportunities to collaborate with leading companies and high-expertise regional/ global teams.
Phúc lợi:
- Competitive salary (negotiable) with annual raises and promotion opportunities.
- Quarterly, Biannual performance bonuses and a 13th-month salary.
- Full insurance per Vietnamese Labor Law + additional 24/7 health and accident insurance.
Lương: 40 Tr - 50 Tr VND

Các công việc tương tự

Cấp bậc	Quản lý
Lương	$ 40,000,000 - 50,000,000 VND
Hết hạn nộp	31/12/2024
Ngành nghề	Dịch vụ khách hàng , Quản lý điều hành
Kinh nghiệm	2 - 5 Năm