Director, IT Operation & Infrastructure (Life Insurance Project)

Mô tả Công việc

Job Purpose

The Director, IT Operations is responsible for managing & operating IT Infrastructure Services function; proactively monitoring and immediately responsing to system incidents; managing incidents, problems, and ensuring respective units resolve the identified issues to make sure the incidents are not repeating.

Key Accountabilities (1)

Main work:

- Coordinate with other departments in the IT infrastructure services to understand the operation of the systems, as a basis for the efficient and stable operation of services.

- Prevent the incidents & problems from happening by:

+ Proactively address weaknesses, risks and problems on the IT infrastructure/applications/services then develop remediation plan to mitigate them in order to improve the quality of services.

+ Periodically review and assess the weaknesses, risks of systems.

- Manage & hands-on on incidents/problems solving activities:

+ Manage the troubleshooting and directly handle the occurred incidents & problems .

+ Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.

- Cooperate with operation functions to establish and apply operation best practices, standards and frameworks into the IT service operation:

+ Train and support.

+ Improve the operating processes and tools.

+ Monitor & report the compliance of the operation activities in real-life.

- Develop, track, and ensure the unit's costs are under the approved budget & well-spent.

- Report periodically to the Head of IT Infrastucture Services.

Key Accountabilities (2)

Risk management and compliance:

- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.

- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.

Key Accountabilities (3)

PEOPLE MANAGEMENT

- Attract, onboard and retain the right talents for a high- performing team

- Communicate the team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members

- Manage team performance & provide feedback regularly (following the annual performance management cycle);

- Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.

- Motivate and recognize team members’ contributions towards the team’s shared goals

- Responsible for developing talents within the team

- Act as a role model and promote corporate culture at sub-function level

- Understand & communicate relevant HR offerings to team members.

Key Relationships - Direct Manager

Head of IT Infrastructure Services

Key Relationships - Direct Reports

Officers and employees

Key Relationships - Internal Stakeholders

Departments in ITO

Key Relationships - External Stakeholders

Service Provider Partner

Yêu Cầu Công Việc

Success Profile - Qualification and Experiences

Qualifications

-  Graduated from university majoring in IT or electronics and telecommunications. Work Experience

-  Have worked in the IT field for at least 12 years.

-  At least 8 years of experience in IT Operation & Development or in large organizations, especially banks.

-  At least 6 years in management position. Foreign language

-  English, according to TCB's regulations in each period. Other requirements

-  International Certificate of System.

-  Master Degree is an advantage.