Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
Focal contact for day-to-day operations and manage change requests raised by assigned accounts.
Main customer support for existing operational and system enquiries.
Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
Maintain existing customer success metrics, documentation and data.
Independently prepare, draft and review presentations with customers.
Product & Project development
Handle inquiries and perform related duties including ad hoc and Ninja Mart related tasks as assigned.
Cross function coordinate for building internal SOP
Provide Ninja Mart expertise for incoming, onboarding and existing customers.
Create customer retention using value proposition and continuous improvement
Yêu Cầu Công Việc
At least 2-5 years of extensive experience in sales, business development, account management, customer success role;
Experience in Distributor management, worked for FMCG's brands as senior Supervisor/ASM, Trade Marketing Supervisor/Manager;
Experience in 3PL logistics business development, particularly fulfillment and warehousing;
Track Record on delivering and exceeding sales targets;
At least Diploma / Degree in any Business related field (business, sales, marketing, finance, logistics, supply chain, communication;
Business development or account management experience in Traditional Trade;
Strong existing working relationships with clients;
Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms);
Proficiency in English (Reading, Writing & Speaking).
job_jobs_detail_job_location
Hồ Chí Minh
F Central, 16 A Lê Hồng Phong, Phường 12 (Quận 10), Quận 10, Hồ Chí Minh
Thông tin khác
Bằng cấp:
Đại học
Giới tính:
Nữ
Phụ cấp khác:
Year End Party, annual Townhall Ceremony
Annual company trip
Attractive team-building activities, regular internal activities
Provide laptop for employees
Thời gian thử việc: 2 months (full salary)
Cơ hội huấn luyện:
Participate in internal training courses: online/offline
Opportunities to promote to higher positions: Senior Manager, etc.
Độ tuổi:
Không giới hạn tuổi
Thời gian làm việc: Monday - Saturday (Saturday flexible)
Đồng nghiệp:
Senior leaders are open-minded, respectful, and ready to facilitate personal growth
Young and dynamic working environment
The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.
Phúc lợi:
Competitive income compared to the market
Paid social insurance based on full salary
13th month bonus
Review of salaries once a year
High-class AON Health Insurance for manager level.
Ngày nghỉ: 12 days annual leave, 5 days sick leave (with full salary)