Port Customer Service Executive

Mô tả Công việc

Business

• Negotiate contracts with partners related to cargo handling and transportation, ensuring that the terms are reasonable and beneficial for both the port and the customers.
• Consulting and customer support: providing information on products/services and assisting customers in selecting solutions that best meet their needs.

Customer Service

• Customer support: Ensure timely and accurate responses to customer inquiries and provide relevant product/service information.
• Problem resolution: handle customer feedback and complaints to deliver the best experience possible
• Customer Relationship Maintenance: Build trust and maintain long-term relationships with customers.
• Company Representative: Serve as the face of the company, conveying its values and brand through communication.
• Assist customers throughout the transaction process, resolving any issues arising during the handling of cargo.
• Provide information to customers about cargo status, handling progress and transportation-related matters.
• Ensure customer satisfaction, handling complaints and providing prompt solutions.

General Tasks

• Manage and compile reports related to business activities, customer service and cargo at the port.
• Information and document management: organize, store, and manage files, contracts and reports
• Operational support: Coordinate activities across departments to ensure smooth workflow
• Reporting and Monitoring: Provide regular reports on work progress and assist with data analysis to inform business decisions
• Process administration: ensure compliance with internal procedures and administrative processes.
• Analyze data to make strategic decisions and improve work efficiency
• Coordinate between departments to ensure smooth port operations

Yêu Cầu Công Việc

• College/ University degree
• 01-year working experience in related departments
• English: communication
• Good computer literacy
• Experience SAP application software