Receives patient at front desk by greeting, introduces service, registers data into LIS/HIS, process payment, tracks and sends result
Telephone Skills: Managing large amounts of inbound and outbound calls in a timely manner; following call center “scripts” when handling different topics, identifying customers’ needs, clarifying information, research every issue and providing solutions
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Seize opportunities to upsell products when they arise
Order front office supplies and keep an inventory of stock
Ensure patient confidentiality
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Yêu Cầu Công Việc
Experience and skills requirements:
Verbal Communication, Strong customer service skills
Professional attitude and appearance
Proficiency in Microsoft Office and Hands-on experience with office equipment
Previous customer service experience, especially in the particular healthcare sector, preferred
Ability to be resourceful and proactive when issues arise
To be thorough and pay strong attention to detail, Excellent organizational skills
Strong phone and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Customer focus and adaptability to different personality types
Familiarity with CRM systems and practices is a plus.
Thông tin khác
Bằng cấp:
Cao đẳng
Phụ cấp khác: Meal & phone allowance
Thời gian thử việc: 02 months
Độ tuổi:
Không giới hạn tuổi
Phúc lợi: Đóng đầy đủ BHXH, BHYT, mua bảo hiểm 24/7 cho nhân viên, quà tăng từ Công Đoàn các dịp lễ, tết, sinh nhật
