Trưởng Nhóm Bộ Phận Chăm Sóc Khách Hàng

Mô tả Công việc

SCOPE OF WORK:
Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants;

Administrative tasks:

• Receive all calls from residents or tenants;
• Manage taxi service;
• Manage information about parking lots;
• Manage access cards;
• Manage express delivery service;
• Provide newspaper for tenants (only applied to office building);
• Manage Lost Found service;
• Send messages and letters to tenants;
• Provide fundamental information for all tenants (only applied to office building);
• Well cooperate with engineering team, security service and janitorial service;
• Update timesheets, working schedules of staffs;
• Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc;
• Manage sub contractors (if required);
• Interview and asset customer service officers;
• Develop and maintain positive attitude in vocational training programs for customer service;

Supervise tasks:

• Manage and be responsible for productivity of subordinate staffs;
• Train customer service officers (if required);
• Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed;

Report:

• Create daily checklist for customer service/ front office;
• Daily logbook;
• Follow up job requirement list;
• Other tasks assigned by PM;
• Build up relationship with local authorities;
• Coordinate with other teams in daily operation and events, etc