This is a Middle Management Role where successful candidate will work directly with the study abroad counseling team, overseeing daily operations and ensuring the delivery of high-quality counseling service to maximize students' success rates. The Head of Counseling will also collaborate closely with other in-house departments to implement strategies that align with GPA’s development goals, initiate product/service innovation, organize brand engagement events as well as support Managing Director and the Board of Management (BOM) in problem-solving and decision-making.
2. Responsibilities and Duties
a. Leadership and Management
Lead, mentor, and manage the counseling team to ensure exceptional service delivery.
Develop and implement strategies to improve the efficiency and effectiveness of the counseling unit.
Work closely with counselors to allocate goals, set expectations, and monitor progress through assessment tools and reporting systems.
Develop a resource library and regular training program for counselors.
Forecast risk and control service quality regularly to maximize degree of satisfaction and minimize drop-off rate.
Ensure all policies, procedures, documentation, and reporting systems of the company are adhered to by all counselors.
Plan and oversee department budget.
b. Direct Counseling Service
Advise students on study abroad products and admission counseling services that meet their needs.
Work directly with (max. 9) students to meet individual Counseling KPI and ensure students’ admission success rates.
c. Business Growth
Collaborate closely with other in-house departments in developing potential students database and organizing brand engagement events.
Analyze data to identify trends and opportunities for growth.
Represent the Counseling Department at events, seminars, and workshops to promote the counseling services.
d. Report and other duties
Deliver annual/quarterly/monthly reports and as requested.
Other tasks assigned by line manager and BOM.
3.Compensation and Benefits
a. Compensation:
- Base Salary:
Range: Up to $1,500 USD per month (depending on experience, qualifications, and market standards).
If the candidate has over 5+ years of relevant experience or has degrees from highly prestigious US universities, the salary can be adjusted higher.
- Performance-Based Bonus: Annual Bonus: 1-2x monthly salary based on achieving company goals, customer satisfaction rates, and team performance.
b. Benefits:
- Healthcare:
Mandatory health insurance for the employee and annual health checkup.
Mental wellness programs, including counseling and stress management support.
- Paid Time Off (PTO):
Annual Leave: 12 days of paid vacation per year, plus national holidays.
Additional Paid Leave: Maternity/Paternity leave, bereavement leave, etc.
- Professional Development:
Training Allowance: Budget for professional development, including attending conferences, obtaining certifications, or higher education.
Sponsorship for Travel: Cover travel expenses for conferences, fairs, or university visits (especially for business development).
Membership in relevant professional organizations or forums.
- Work-Life Balance: Flexible working hours or remote work options, especially if cross-border client meetings are required.
- Additional Perks:
Tuition Reimbursement: Tuition support for children of employee attending the company's programs.
Team Incentives: Annual team-building activities, bonuses for achieving team targets, or recognition awards.
Yêu Cầu Công Việc
4. Qualifications:
Proper understanding of the US higher education market and the admission process
At least 2 years of experience in a similar position.
Comfortable with bilingual working environment
Fluent in English, priorities given to US College Alumni
Great communication skill and high degree of sensibility
Địa điểm
Hà Nội
Tầng 3, tòa Mipec, 229 Tây Sơn, Khương Thượng, Đống Đa, Hà Nội
