AUTOMOTIVE AFTERSALES OPERATIONS DIRECTOR (GIÁM ĐỐC VẬN HÀNH XƯỞNG Ô TÔ)

AUTOMOTIVE AFTERSALES DIRECTOR (GIÁM ĐỐC XƯỞNG SỬA CHỮA Ô TÔ)

Location: Lots DVTM-2 & DVTM-3, Street No. 7, Tan Thuan EPZ, Tan Thuan Ward, Ho Chi Minh City, Vietnam

1. Company Description

Vietnam Star Automobile (VSA) is one of the leading authorized distributors of Mercedes-Benz in Vietnam, operating a nationwide network of dealerships and service centers.

VSA is a member of LSH Auto International, one of the world's largest Mercedes-Benz retail groups headquartered in Hong Kong, with operations across Asia-Pacific, Europe, and Australia. Backed by a strong international network and decades of automotive retail expertise, VSA is committed to delivering premium products, exceptional customer experiences, and world-class aftersales services.

As part of the LSH Auto International Group, Vietnam Star Automobile continues to drive operational excellence, innovation, and sustainable growth in Vietnam's luxury automotive market.

2. Role Description

We are seeking an experienced and results-driven Automotive Aftersales Operations Director to lead our Aftersales & Aftermarket business across the dealership network.

This role will drive business growth, operational excellence, customer satisfaction, and profitability while ensuring compliance with Mercedes-Benz standards.

3. Key Responsibilities

• Develop and execute Aftersales business strategies to drive revenue growth, profitability, and operational excellence.
• Lead and optimize workshop operations, parts business, warranty management, and service performance across the dealership network.
• Monitor and improve key business KPIs, including workshop productivity, service retention, customer satisfaction, and profitability.
• Ensure compliance with Mercedes-Benz standards, policies, and operational requirements.
• Build strong partnerships with Mercedes-Benz, suppliers, and internal stakeholders.
• Drive continuous improvement initiatives and customer experience enhancement programs.
• Lead, coach, and develop high-performing Aftersales teams across the network.

1. Requirements: Automotive dealership experience is mandatory. Only candidates with extensive Aftersales leadership experience will be considered.

• Bachelor's degree in Engineering, Automotive Management, Business Administration, or a related field.
• Minimum 10 years of experience in the automotive industry with extensive exposure to Aftersales operations.
• Fluent in English with strong communication and presentation skills.
• Proven leadership experience in workshop operations, parts management, warranty, or dealer network performance.
• Strong commercial acumen with a successful track record in driving business growth and profitability.
• Experience working with global automotive brands and multi-site dealership operations.
• Strategic thinker with strong execution and change management capabilities.
• Excellent leadership, stakeholder management, and team development skills.

2. Why Join us

• Join us to shape the future of luxury automotive services with a market-leading brand.
• Lead a critical function in a premium, globally recognized brand ecosystem
• Work alongside top-tier leadership
• Competitive executive compensation and long-term career growth