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[BINH DUONG] KOREAN DESK - CHUYÊN VIÊN DỊCH VỤ KHÁCH HÀNG TIẾNG HÀN – KOREAN CUSTOMER SERVICE OFFICER
Shinhan Bank VietnamJob typeFull Time
ExperienceOver 1 Years
Job levelExperienced (Non - Manager)
layersIndustryBanking
calendar_todayUpdated22/10/2026
eventDeadline to apply21/11/2026
Job Description
- Process transactions for customers including but not limited to cashier, deposits, withdrawals, remittance, card/loan payments, opening and closing of accounts/card, e-banking service.
- Identify customer needs, provide information on new products and services to capitalize on the business referral opportunities
- Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile
- Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner
- Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols
- Work with other customer service officers as a team to complete daily tasks while demonstrating respect and professionalism, being, and supporting management as needed
- Perform other related duties as necessary or assigned.
Job Requirement
- Bachelor’s degree in business, finance, or a related field
- Good interpersonal and communication skills in English, speaking Korean is advantage
- Good sense of numbers and computer skills
- Excellent communication, customer-service, and time-management skills
- Highly detail-oriented, with a strong work ethic, strong dedication to accuracy and efficiency, high responsibility in teamwork
- Skills for upselling and recommending products
- High self-motivated and committed
• Notice: Speaking Korean
Benefits
- Insurance
- Travel
- Allowances
- Uniform
- Incentive bonus
- Healthcare
- Training Scheme
- Salary review
- Annual Leave
More Information
- Degree: Bachelor
- Age: Unlimited
- Salary: Competitive
Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 50 networks in 14 countries.
Shinhan Bank Vietnam Limited (“Shinhan Bank”) is a subsidiary of Shinhan Bank Korea, an affiliate of Shinhan Financial Group (SFG).
Shinhan Bank Korea operates in 20 countries with 168 global network. Particularly in Southeast Asia, Shinhan Bank Korea is located in the following markets: Vietnam, Indonesia, Singapore, Philippines, Myanmar, Cambodia.
In Vietnam, Shinhan Bank’s history can be traced back to 1993 when the bank first opened the representative office in Ho Chi Minh City. Over the history of nearly 30 years, Shinhan Bank Vietnam has built a broad network up to 46 branches/ transactions office from the North, the Central and the South of Vietnam. Currently, Shinhan Bank Vietnam has been offering a diversified portfolio of tailored corporate and individual banking products and solutions.
Shinhan Bank Vietnam was awarded the “Best Retail Foreign Bank in Vietnam 2020”, the “Best International Bank in Vietnam 2021 and 2022” by International Business Magazine; the “Best Foreign Digital Bank in Vietnam 2021 and 2002” by World Economic Magazine and the “Best Company To Work For In Asia” for four consecutive years (2019-2022) by HR Asia Publication
If you desire to build an extraordinary career with Shinhan Bank Viet Nam and believe that you can make a difference, we invite you to submit your application for the following post:
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