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Location

Ho Chi Minh

Updated
18/12/2025
Industry
IT - Software , IT - Hardware / Network
Job type
Permanent

Salary
12 Mil - 15 Mil VND
Experience
1 - 2 Years
Job level
Experienced (Non - Manager)
Deadline to apply
27/12/2025

Benefits

Laptop
Insurance
Travel
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave

Job Description

* Job Summary:
We are seeking a skilled and detail-oriented Contact Center Deployment Specialist to support the successful configuration, onboarding, and maintenance of contact center systems and platforms. This role will focus on deploying and managing telephony systems, digital channels, and agent tools to ensure seamless customer engagement and operational efficiency.
* Key Responsibilities:
Configure and maintain hotlines, call queues, and telephony systems, ensuring optimal routing and performance.
Manage IVR (Interactive Voice Response) flows, including menu setup, options, and queue mappings.
Set up and maintain Zalo Official Account (OA) integrations for customer communication.
Onboard and offboard agents on Microsoft Dynamics 365 (D365) and Genesys, including user role assignments and profile management.
Support campaign deployment and call plan execution, working closely with business and marketing teams.
Oversee channel management, ensuring all customer touchpoints (voice, chat, digital) are active and functioning.
Set up and manage agent skills and routing mappings for efficient call handling and resolution.
Classify issues, generate reports, and track system performance or operational issues for resolution and improvement.

Job Requirement

Bachelor‘s degree or equivalent.
Bachelor’s degree in Information System Management, Digital Transformation, Business Administration, Trade Marketing or a related field (or equivalent experience).
Experience in contact center technologies, particularly D365 and Genesys.
Familiarity with IVR, telephony systems, and digital communication channels (e.g., Zalo).
Strong analytical and problem-solving skills.
Detail-oriented with the ability to manage multiple tasks and priorities.
Good communication and coordination skills across technical and non-technical teams.

Location

Ho Chi Minh

Số 5 Công trường Mê Linh, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

More Information

Degree: College
Age: Unlimited
Salary: 12 Mil - 15 Mil VND

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Job level	Experienced (Non - Manager)
Salary	$ 12,000,000 - 15,000,000 VND
Deadline to apply	27/12/2025
Industry	IT - Software , IT - Hardware / Network
Experience	1 - 2 Years

Contact Center System Specialist – CC Solution Support

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

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