Digital Operations Executive (Marketing)

1. Day-to-Day Digital Operations

• Maintain and update Easia Travel’s digital platforms and public websites according to defined standards and workflows
• Ensure content, media, and functional elements are accurate, consistent, and up to date
• Manage user access rights and permissions across platforms, in coordination with the Marketing Operations Manager
• Perform routine quality checks and basic troubleshooting to ensure platforms remain reliable and usable

2. Coordination & Follow-Through

• Coordinate digital updates with internal teams (Marketing, Production, Content, Sales) based on agreed priorities
• Track tasks and updates to ensure timely completion and proper follow-through
• Act as a point of contact for operational digital requests, ensuring clarity and realistic expectations
• Escalate blockers, risks, or recurring issues early, with clear context and proposed next steps

3. Project Execution Support

• Support ongoing digital projects, including platform evolution and website rebuild initiatives
• Execute assigned project tasks such as content preparation, testing, QA, and rollout support
• Assist in gathering feedback from internal users and consolidating it for review
• Contribute to project documentation and implementation guides

4. Training & Digital Enablement

• Prepare clear, practical documentation and user guides for digital tools and platforms
• Support the preparation and delivery of internal trainings related to digital tools, workflows, and best practices
• Assist internal teams in adopting new tools or processes by providing hands-on support when needed
• Contribute to the creation of resources that may later support external users or partners

5. Reporting, Documentation & Hygiene

• Prepare basic usage reports, analysis and operational summaries as requested
• Maintain up-to-date documentation related to digital workflows and platform usage
• Ensure consistency and good hygiene across digital assets, content, and access rights
• Identify opportunities to improve efficiency, consistency, or reliability and share suggestions with the Marketing Operations Manager

1. Competency

• 2–4 years of experience in a digital operations, digital marketing, or platform support role
• Experience working with websites, CMSs, or digital platforms in an operational or support capacity
• Experience coordinating updates across multiple stakeholders and following defined processes
• Exposure to digital projects through execution, testing, or rollout support
• Strong written and verbal communication skills in English
• Experience supporting internal tools or B2B platforms
• Familiarity with basic analytics, reporting, or content management workflows
• Experience working in multi-country or multi-stakeholder environments

2. Education

• University: Bachelor’s or Master’s degree in a related field