[District 11] Nhân Viên chăm sóc khách hàng| Customer Service - Tiếng Anh| English

Job Description

- Handle inquiries via Chat and Email spanning various services such as Health Screening, GP Service, Home-based, Teleconsult, Online/App/Web, Test Results, Price inquiries, Fitness, Vaccination, Post Health Screening,...

- Collaborate closely with the team and clinics to ensure seamless customer service operations.

- Proactively follow up with customers to address ongoing issues or inquiries, demonstrating a commitment to customer satisfaction.

- Analyze customer feedback and prevalent issues, presenting insights to customer for continuous improvement.

Working hours:

• Morning shift: 8:00 AM - 2:00 PM (6 days/week, 1 day off)
• Afternoon shift: 2:00 PM - 8:00 PM (6 days/week, 1 day off)
• Overtime may be required, including working on Lunar New Year holidays.

Salary: 8 - 11 million VND per month (base salary + allowance + bonus)

Work Location: District 11 - Khai Hoan Tower - 624 Lac Long Quan, Ward 5, District 11

Benefits:

• Full participation in social, health, and unemployment insurance
• Annual salary review
• Year-end bonus
• Special shift allowance (afternoon shift)
• Annual leave (including during the probation period)
• Parking card
• Regular health check-ups
• Company trips
• Participation in company activities (year-end party, sports day, etc.)
• Union benefits (holiday gifts, birthday, wedding, and childbirth allowances)
• Professional working environment
• Stable, long-term employment

Job Requirement

•    Upper- intermediate English and above
•    Customer Service Experience at least 6 months
•    Understanding of diversity
•    Customer-centric approach
•    Knowledge of Medical Terminology is a plus