Job Description

• Receive, Investigate and handle complain through assigned channels, ensuring timely and accurate resolution.
• Proactively coordinate with Branches and relevant Head Office departments to identify root causes and provide approriate solution to customer.
• Follow up on pending cases and ensure complains are resolved within the defined SLA.
• Communicate professionally and empathetically with customers to understand their concerns and ensure timely feedback.
• Promptly escalate complex complain to the higher level for further investigate and resolution.
• Track and report complaint trends, recurring issues, customer feedback to improve banking service quality and the customer experience.
• Ensure all complaint handling process complies with the Bank's policies, procedures, and operational standards.
• Perform other tasks as assigned by the Line Manager and within HCC scope of work.

Job Requirement

• Working Experience: From 2+ year of experience in Contact Center, Complaint Handling, Banking or customer service environment.
• Good problem-solving skill, identify appropriate solutions, coordinate with relevant stakeholders, and drive cases to final resolution.
• Strong communication and interpersonal skills to effectively work with customers, Branches, and internal departments.
• High sense of responsibility, proactive follow-up and strong commitment to completing assignments.
• Ability to manage multiple cases and prioritize work effectively while meeting SLA requirements.
• Proactive, accountable, detail-oriented, confident, productivity.

Benefits

Insurance
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave

More Information

Degree: Bachelor
Age: Unlimited
Salary: Competitive

Shinhan Bank Vietnam

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Company Overview

Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 50 networks in 14 countries.

Shinhan Bank Vietnam Limited (“Shinhan Bank”) is a subsidiary of Shinhan Bank Korea, an affiliate of Shinhan Financial Group (SFG).

Shinhan Bank Korea operates in 20 countries with 168 global network. Particularly in Southeast Asia, Shinhan Bank Korea is located in the following markets: Vietnam, Indonesia, Singapore, Philippines, Myanmar, Cambodia.

In Vietnam, Shinhan Bank’s history can be traced back to 1993 when the bank first opened the representative office in Ho Chi Minh City. Over the history of nearly 30 years, Shinhan Bank Vietnam has built a broad network up to 46 branches/ transactions office from the North, the Central and the South of Vietnam. Currently, Shinhan Bank Vietnam has been offering a diversified portfolio of tailored corporate and individual banking products and solutions.

Shinhan Bank Vietnam was awarded the “Best Retail Foreign Bank in Vietnam 2020”, the “Best International Bank in Vietnam 2021 and 2022” by International Business Magazine; the “Best Foreign Digital Bank in Vietnam 2021 and 2002” by World Economic Magazine and the “Best Company To Work For In Asia” for four consecutive years (2019-2022) by HR Asia Publication

If you desire to build an extraordinary career with Shinhan Bank Viet Nam and believe that you can make a difference, we invite you to submit your application for the following post: