Job Description

• Handle inbound calls from Vietnamese and Korean customers and provide accurate, professional and timely support.

• Understand customer needs, identify issues and provide appropriate solutions in accordance with Bank's policies and procedures.

• Verify and update customer information accurately after each interaction.

• Handle customer inquiries, requests, complaints and perform outbound follow-up tasks when requiried to ensure customer satisfaction.

• Escalate complex cases promptly to Team Leader/Manager for appropriate handling instructions.

• Maintain accurate interaction records and ensure proper follow-up on outstanding cases.

• Support other operational activities or ad-hoc tasks as assigned by the Team Leader/Manager.

Job Requirement

• Working Experience: From 1 year of experience in Contact Center, banking or customer service environment

• Fluent in Korean (Topik 4 or 5) with strong verbal communication skills

• Strong listening, communication, and problem-solving skills.

• Customer-oriented mindset with the ability to remain patient and professional when handling difficult situations.

• Ability to work under pressure and manage multiple customer requests effectively.

• Able to work in shifts, including weekends or public holidays, based on business requirements.

Benefits

Insurance
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave

More Information

Degree: Bachelor
Age: Unlimited
Salary: Competitive

Shinhan Bank Vietnam

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Company Overview

Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 50 networks in 14 countries.

Shinhan Bank Vietnam Limited (“Shinhan Bank”) is a subsidiary of Shinhan Bank Korea, an affiliate of Shinhan Financial Group (SFG).

Shinhan Bank Korea operates in 20 countries with 168 global network. Particularly in Southeast Asia, Shinhan Bank Korea is located in the following markets: Vietnam, Indonesia, Singapore, Philippines, Myanmar, Cambodia.

In Vietnam, Shinhan Bank’s history can be traced back to 1993 when the bank first opened the representative office in Ho Chi Minh City. Over the history of nearly 30 years, Shinhan Bank Vietnam has built a broad network up to 46 branches/ transactions office from the North, the Central and the South of Vietnam. Currently, Shinhan Bank Vietnam has been offering a diversified portfolio of tailored corporate and individual banking products and solutions.

Shinhan Bank Vietnam was awarded the “Best Retail Foreign Bank in Vietnam 2020”, the “Best International Bank in Vietnam 2021 and 2022” by International Business Magazine; the “Best Foreign Digital Bank in Vietnam 2021 and 2002” by World Economic Magazine and the “Best Company To Work For In Asia” for four consecutive years (2019-2022) by HR Asia Publication

If you desire to build an extraordinary career with Shinhan Bank Viet Nam and believe that you can make a difference, we invite you to submit your application for the following post: