Documentation staff

1. Documentation & Shipping Management:

• Verify, issue, and complete all shipping documents for Sea & Air, Inbound & Outbound shipments.
• Handle daily shipping paperwork including Booking Notes, Pre-alerts, Bill of Lading (B/L), Filing Manifests, Commercial Invoices, Packing Lists, etc.
• Manage financial documents: Issue billing to customers, vendors, and carriers; verify and reconcile Credit Notes and Debit Notes with overseas partners/agents.

2. Operation Delivery & Follow-up:

• Closely monitor shipping schedules and proactively provide updates to Customers and Overseas Partners.
• Ensure all charges and required documents are collected timely from Customers / Overseas Partners / Air Partners / Local Agents.
• Immediately report to the line manager regarding any pending charges, delayed documents, or operational bottlenecks for timely resolution.

3. Cost Control & System Management:

• Input and update accurate cost and revenue data into the company's internal software/system.
• Prepare daily operational and financial reports as required by management.
• Actively check ocean freight rates and local trucking costs with vendors and carriers to optimize input costs.

4. Other Duties:

• Flexibly handle any field troubleshooting or discrepancies arising during cargo transit.
• Execute other daily tasks as assigned by the Operations Manager

• Experience: Minimum of 05 years of experience in Operations (Ops) or Documentation (Docs) roles within Forwarding / Logistics companies.
• Education: College or Bachelor’s Degree in Logistics, Supply Chain Management, Foreign Trade, International Business, or related fields.
• Professional Knowledge:

           + Deep understanding of air and sea freight procedures (inbound and outbound), customs clearance, and Incoterms.

           + Strong existing relationships with shipping lines, airlines, and trucking vendors (carriers/vendors) is a huge advantage.

• Skills:

           + Strong command of English (written and verbal) for professional communication and documentation.

           + Proficient in Microsoft Office (especially Excel) and internal Logistics management software.

           + Strong problem-solving, analytical, and time management skills under tight deadlines.

           + Highly careful, honest, and accountable for operational data.