ERP Support Executive

ERP User Support

• Assist users in using ERP.
• Handle feedback from other departments (Sales, Reservation, Operations, Accounting teams…) across all destinations on ERP user issues and resolve errors as needed.
• Escalate unresolved issues to the Project team for further support.
• Identify root causes of errors and share common mistakes, prevention tips, and solutions with relevant departments.
• Collaborate with ICT and the Project team to maintain optimal ERP performance.

Training for New Sales Staff

• Develop and update training materials, tools, and user guides, e-learning courses.
• Coordinate training schedules with Sales Team Leaders and execute agreed plans.
• Conduct ERP training for new sales staff (send guides, facilitate practice, explain procedures, answer questions).
• Provide ongoing support and follow-up as required.
• Document ERP functions needing improvement during training and usage.

ERP Implementation

• Coordinate with department heads and ERP Support Executives across destinations to implement ERP.
• Advise Database team on data updates.
• Train users in Vietnam and assist other destinations with new ERP functions.

Support in developing the ERP system

• Gather user feedback and requirements for the Project team.
• Clarify needs and communicate with developers.
• Test new functions and involve staff in ERP testing.

• Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Technical/ Economy or other related fields 
• Fluent in English 

• Prefer to have good knowledge of the Tourism field, Hotel, and Tourism Management 

• Good analytical, problem-solving, and strong decision-making skills 

• Good presentation skills 

• Strong communication skills 

• Strong computer skills (Excel, Word, Outlook) 

• Good planning and organizational skills to balance and prioritize work 
• Self-motivated to learn new concepts and participate in new projects