External QC Manager (funiture experience is required)

Function

In line with the company Total Quality Management objectives & by representing and overseeing Subcontractors on Finished goods (ITB), Assembled whitewood goods (ITW), Components (ITF) –Suppliers on, but not limited to; lumber, veneer, stone, glass, hardware. Quality Control in cross-functional teams:

Lead Subcontractors and Suppliers’ Quality Control Teams to ensure the conformity of Outgoing Subcontracted and Supplier Products,to Company Standards as well Customers & Regulatory requirement

Contribute to Failure Reporting & Route Cause Analysis as well as to Corrective & Preventive Action Planning. Data and analysis from customer feedback, QA audits, internal discussions.

Ensure the Performance of VFR Supply Base from Suppliers Strategic sourcing to their Development & Performance Improvement.

    Responsibilities and Duties

• Implement Products & Process Control Plans to ensure that processes are followed & products are conforming to latest specified quality requirements for In-Process & Outgoing Subcontracted/Supplier products
• Inspect 1st piece on all production runs, making sure all is to standards.
• Attend Handover/Risk Analysis/PPS etc meetings, making sure all relevant notes are taken and added to EQC report
• Document & Maintain records of Inspections & Tests as well Corrective & Preventives Actions Implementation for each Subcontractor, supplier of lumber, veneer
• Collaborate with Tech, Subcontractors/Suppliers QC & Production Managers to ensure that all are following the same Company Standards & Specifications
• Proactively help eliminating Products rejection by issuing Quality Alerts, identifying Quality issue & Isolating defective products
• Together with R&D, Tech, Trading and Quality Assurance teams to establish, maintain & improve Company Quality Standards
• At Subcontractors, establish regular Inline Quality Standards Refresher Meetings and short course Quality Training for Production Line leaders 
• Routinely audit the active use of QC inspection checklist & tools
• Mentor & train Quality Control Team Members to improve & upgrade their skills
• Actively take part to Continuous Improvement projects lead by team (QA, Trading, Tech) to help Subcontractors/Suppliers improving their Overall Performance (Time, Cost & Quality) involving the necessary Company & Subcontractors Resources
• Attend to Production, Inline & Resolve Customer Issues (RCI) Meetings to proactively address and/or emphasize on Quality issues & resolutions
• Provide quality guidelines, share best practices & enable Quality compliance to Customer requirements
• Recommend & Contribute to Products & QC Continuous Improvements
• Focus on Top Monthly Quality issues, with presentation on each project in monthly management meeting
• Work with VFR 5 (VFR Production control dept for all Subcons), to make sure all standards are being followed, with constant improvements
• Make sure all physical standards are available, in all Subcons/Suppliers, kept in good condition and used by all, including EQC team.
• Ongoing Training for EQC team, on upkeep of standards
• Ongoing Training, together with VFR 5 team, in Subcons/Suppliers.
• Trips overseas to conduct material inspections, and pre-shipment approvals.
• Other tasks as required by Top Management

1. Key Performance Indicators

• R&A % limit to Company Guidelines
• Open Carton Audits---Major Issues to Company Limit
• Open Carton Audits---Minor Issues to Company Limit
• ITW EQC Pass Inspection Reports vs IQC Rejection

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• Strong analytical, problem-solving & decision-making skills
• Knowledge to arrangement and strong in leadership/ organization
• Can work independently and under high pressure
• Excellent verbal, written communication abilities; able to communicate convincingly at all levels and with all functions in English
• Capable of creating and clearly presenting, in English, Route Cause Analysis, Corrective Actions presentation in weekly management meetings. Consisting all managers, HOD, and BOD.
• Strong interpersonal skills, able to deal with ambiguities, conflicts and adversarial relationships
• Good at team-working
• Forward planner, able to inspire & motivate his/her team and beyond
• Able to drive multiple tasks to completion within a fixed timeframe and in a pressured environment

Probation Period Targets

• Analyse and make report on EQC team members, as a team and individually, giving feedback on strengths and weaknesses
• Create report on where improvements can be made in key Subcons/Suppliers
• Create and present Top Issues’ RCA/CAPA in a chosen weekly management meeting.
• Work closely with QA team, advising and make report on any gaps in processes (SOPs), Work Instructions, Required Standards. Build up report per Subcon
• Work closely with VFR 5/QA team on weekly Open Carton Audits, making sure all is ready prior to OCA and report is followed up on, with Corrective Action. Report on issues with process and where can improve.