Nhân viên chăm sóc khách hàng

Job Description

Serve as the primary point of contact for customers, providing timely and professional responses to inquiries and concerns.

Foster and maintain strong customer relationships to enhance satisfaction, loyalty, and retention.

Address and resolve customer complaints efficiently, ensuring satisfaction and escalation when necessary

Collaborate with internal teams to ensure seamless delivery of products or services to meet customer expectations

Collect, analyze, and report customer feedback to support service improvement and decision-making.

Educate customers about products, services, and promotions, and participate in initiatives to enhance engagement and trust

Job Requirement

Degree in Business Administration, Communication, or a related field

Worked in related field

Strong communication and interpersonal skills.

Excellent problem-solving and decision-making abilities.

Proficient in customer relationship management (CRM) software.

Ability to handle challenging situations with empathy and professionalism.

Strong organizational and multitasking skills.Able to work with needed supply for media execution (talent, equipment vendor…)

Customer-focused mindset.

Willingness to work flexible hours when required