Online Commercial Executive/Specialist (Quick-Commerce)

1. Online Sales Planning by Category

• Collaborate with Merchandising and Marketing teams to develop monthly/quarterly/yearly sales forecasts and revenue targets.
• Propose category/product priorities based on seasonality, market trends, and customer behavior insights.
• Plan and execute product-push campaigns (e.g., Hot Deals, Bundles, Flash Sales, etc.).

2. Day-to-Day Storefront & Order Operations

• Catalog & Inventory Maintenance: Execute daily listing maintenance, adding/removing products, adjusting prices, handling listing violations, and troubleshooting live inventory sync errors.
• Order & Store Support: Act as the primary escalation point to monitor order fulfillment status and support physical stores with daily order exceptions.
• Operational Health Monitoring: Track key delivery and operational performance indicators (KPIs) and report discrepancies to relevant teams.

3. Campaign Management & Marketing Execution

• Promotion Setup: Submit deals to platform campaign portals and configure vouchers, combo deals, gifts, and whitelists directly on the merchant backend.
• Visibility & Marketing Optimization: Order creative banners, coordinate with Key Account Managers (KAM) at Grab for optimal visibility setup, and track onsite marketing initiatives (packages, ads, and affiliates).

4. Stakeholder & Platform Management

• External Platforms: Act as the primary point of contact via platform chat groups and emails to negotiate campaigns, exclusive brand deals, and resolve issues.
• Internal Teams: Collaborate daily with Merchandising (NH), Supply Chain (SC), IT, Finance/Accounting (FA), Digital Marketing, and Retail Store Operations (SO).

5. Analytics & Performance Tracking

• Compile weekly and monthly performance reports.
• Conduct competitor benchmarking and market analysis to identify growth opportunities.

• Experience: 1–3 years of hands-on experience in E-commerce Operations, Account Management, or Platform Operations. Experience working directly with instant-delivery or food delivery aggregators (GrabMart, ShopeeFood, Baemin) or e-commerce marketplaces (Shopee, Lazada, TikTok Shop) is advantageous.
• Proficient in managing merchant backends, massive SKU uploads, data mapping, and promotion configuration.
• Strong data handling skills (Excel/Google Sheets) for cleaning and translating large promotion matrices.
• Attributes: Highly organized, detail-oriented, adaptable to rapid operational changes, and comfortable with data-heavy workflows.